Develops an understanding about the strategic direction of the account as it relates to function and business unit. Participates in, and supports, the tactical service delivery account plan and participates in strategic account planning, as appropriate. Understands client requirements and assists in setting program objectives.Familiar with operational support requirements, service level objectives, measurement tracking, and able to accurately report status to appropriate levels of management.Their focus is on client relationship management, delivering on commitments to clients and achieving financial objectives of profitable revenue growth while creating an environment for growth and innovation.
Required Technical and Professional Expertise• Experience in negotiation with clients.
• Financial operation management.
• Delivery experience.
• Experience in managing BPO operations.
• Handle MS Office (MS Excel) with excellence.
Advanced English