Citi Group Client Executive KYC Operations - Maternity cover 

Kazakhstan, North Kazakhstan Region, Алматы ауылдық округі 

227213372

The KYC CE is a KYC expert who supports the KYC Owner by providing oversight, coordination, and client specialist knowledge.

The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at Citi.What you will do:

• Support and execute of KYC activities including PRCR, non-PRCR, Modifications, Triggers and new to business onboardings and all entity types across Financial Institutions (FIG), Corporations (Corps) and Global Subsidiaries (GNB).
• Develop and maintain strong relationships with clients, ensuring high levels of client satisfaction and engagement.
• Provide a single point of contact to clients and an orchestration layer across KYC execution services.
• Have a client centric approach and drive all objectives with client experience and excellence at the forefront of their delivery, while ensuring KYC regulatory and policy adherence.
• Effectively convey and receive information, both verbally and in writing, to ensure clear understanding of KYC requirements and processes.
• Balance multiple client interactions and processes efficiently to meet deadlines and maintain compliance.
• Demonstrate a deep understanding of KYC regulatory requirements and apply this knowledge in client interactions. Analyze client data effectively to ensure accuracy and compliance with KYC requirements.
• Multitask, manage high volumes of interactions and communications in a structured and organized way.
• Verify the requirements requested by the Case Manager for accuracyand send the initiation emails to the clients in timely manner.
• Follow up with the client in accordance with SLAs and outreach chasing cycles.
• Schedule and Lead meetings internally and with clients when required for additional engagement with clients.
• Track the completion of the records and assist if necessary.
• Prioritize requests related to new client onboarding.
• Coordinate relationship with regional KYC CEs and ensure that KYC record remains on track and managed in accordance with business and client expectations, regardless of client model.
• Oversee situations that create risk and legal liabilities for Citi.

What we will need from you:

• 2-5 years of relevant experience
• Proven ability to make effective and timely decisions
• Good English knowledge (both verbal and written) - at least on an upper-intermediate level
• Consistently able to anticipate and respond to customer/business needs
• Demonstrated ability to build and cultivate partnerships across business lines and regions
• Bachelor's degree/University degree or equivalent experience

What we can offer:

• Competitive salary

• Advanced social package: voluntary medical insurance (with dentistry and ability to insure relatives), life and accidental insurance, additional annual leave days, additional sick leave compensation, lunch allowance, fitness membership etc.

• Corporate trainings sessions for personal growth.

• Open and transparent communication at all levels and equal opportunities for all employees.

• We foster a culture of meritocracy and diversity; we value and expect respect for others; opportunities to develop are widely available to all.

Time Type:

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