JPMorgan Client Service Manager III 

United States, Illinois, Elgin 

226464012

As a Client Service Manager in the SERVICE MGMT you will be leading our Designated Program Coordinator and Client Application Support Teams, you will have ownership/accountability for achieving departmental performance goals related to cost, efficiency, workforce management, and client satisfaction. You will need to understand the vision and direction of the department and effectively communicate model that employees can emulate. You will be a thought leader and assist to cast a vision for the Support model of the future. Identify specific developmental opportunities for direct reports which will enable them to achieve the highest level of individual and team performance. Manage staff of up to 5+ direct reports with the total responsibility of up to 40+ employees, to achieve stated goals and motivate, mentor, and develop staff members.

Job Responsibilities:

• Develop and lead team of front line managers and Senior Analysts
• Lead by example and coach on key behaviors to drive results
• Resolve complex and escalated employee and customer problems and inquires
• Strong verbal and written communication skills
• Ability to influence internal and external business partners
• Recommend and implements enhancements to improve effectiveness and efficiency of services and systems
• Responsible for decisions that are guided by policies and that will have potential impact on company revenues and assets
• Participate in development of goals and execution of strategy
• Specialized functional or technical knowledge that allows for independent thought and action on important department activities
• Strong knowledge interpreting and analyzing data
• Expert experience using Windows Operating Systems and Microsoft Office tools

Required qualifications, capabilities, and skills

• Minimum of 7 years management experience strongly preferred (manager of managers)
• Experience in a large department or group within an Operations function strongly
• Must be willing to work in an environment that requires phone/email-based customer interaction
• Advanced proficiency with computer functions
• Bachelor’s Degree
• Commercial Card experience strongly