JPMorgan Vice President Segment Experience Strategy 

United States, Delaware, Wilmington 

225916297

Vice President, Segment Experience Strategy

As part of the product strategy team for Slate products, you will partner with the Risk organization to develop risk-focused strategies that grow our portfolio. You will also support broader product strategies by bridging customer and banker experiences with data and educational opportunities that align with our expansion goals. Using your data analysis skills, strategy experience, risk management mindset, and customer insights, you will quantify opportunities and collaborate with teams to define solutions for our customers, advocating for smart, profitable, and growth-oriented risk policies. Collaborate with teams across the organization to integrate viewpoints, data, and industry trends, developing strategies that align with our broader bank goals and mission. You will socialize and gain alignment for these strategies and present them to senior leaders for endorsement.

Job Responsibilities

• Bring an entrepreneurial attitude to explore opportunities and establish roles for existing and new mass affluent segment products.
• Develop and prioritize critical initiatives to grow revenues and accounts, solving customer pain points.
• Collaborate with cross-functional teams to develop new features or compelling products for the segment.
• Partner with analytics, marketing, product, and finance teams to provide recommendations and articulate potential benefits.
• Navigate a highly-matrixed organization, influence partners, build consensus, and work across various functional departments.
• Act as a thought leader, presenting and discussing ideas to persuade, educate, and enhance understanding across all levels.

Required Qualifications, Capabilities, and Skills

• Focus on customer needs and how products address these needs within existing or potential new products.
• Minimum of 5 years experience in relevant field
• Highly analytical with experience in card risk management, finance, product marketing, and analytics.
• Strong collaboration skills, leading through effective partnerships.
• Drive quantifiable business results, shareholder returns, and customer value.
• Experience in designing research or data studies, understanding customer drivers, and taking calculated risks based on data.
• Innovate by pushing boundaries to serve customer needs.
• MBA or equivalent experience in financial services or consumer product organizations.

Preferred Qualifications, Capabilities, and Skills

• Proven ability to take initiative, influence others, and achieve results without direct supervision.
• Develop strong partnerships and be recognized as a team player with detailed execution.
• Strong analytical, problem-solving, and planning skills, with experience managing multiple initiatives and familiarity with SAAS and data queries.
• Excellent written and verbal presentation skills, with proficiency in Microsoft Excel and PowerPoint.