Microsoft Director Supportability 

Taiwan, Taoyuan City 

225863518

As a

Required Qualifications:

• + years related work experience (e.g., technical/customer services, technical/customer support, business process operations, product development/management, product marketing, business or product strategy, technical consulting, data analysis)
  • ORBachelor's Degree in Computer Science, Information Technology, Business, Social Science, Marketing, Communications, Accounting, Sales, or related field AND10+ years related work experience (e.g., technical/customer services, technical/customer support, business process operations, product development/management, product marketing, business or product strategy, technical consulting, data analysis)
  • ORMaster's Degree in Computer Science, Information Technology (IT), Business, Social Science, Marketing, Communications, Accounting, Sales, or related field AND8+ years related work experience (e.g., technical/customer services, technical/customer support, business process operations, product development/management, product marketing, business or product strategy, technical consulting, data analysis).
• 3+ years people management experience.

Additional or Preferred Qualifications

• 16+ years related work experience (e.g., technical/customer services, technical/customer support, business process operations, product development/management, product marketing, business or product strategy, technical consulting, data analysis

• • OR Bachelor's Degree in Computer Science, Information Technology, Business, Social Science, Marketing, Communications, Accounting, Sales, or related field AND 15+ years related work experience (e.g., technical/customer services, technical/customer support, business process operations, product development/management, product marketing, business or product strategy
  • OR Master's Degree in Computer Science, Information Technology (IT), Business, Social Science, Marketing, Communications, Accounting, Sales, or related field AND 12+ years related work experience (e.g., technical/customer services, technical/customer support, business process operations, product development/management, product marketing, business or product strategy, technical consulting, data analysis).
• 7+ years of technical support-related experience (eg, Customer Support)

• 5+ years of people management experience

• 7+ years’ experience in program management or technical program management

• 7+ years’ experience in data analysis and visualization (eg, Power BI)

• 3+ years’ experience in training content development and/or training delivery

• MCT (Microsoft Certified Trainer) or equivalent certification (eg, AI-900)

• 5+ years of experience in instructional design

• 3+ years’ experience working in domain area (eg, Customer Support, Technology)

• 1+ years of experience leading AI-driven initiatives and converting complex AI strategies into business value
• 5+ years of experience delivering executive-level communications and presentations
• 5+ years of experience him influencing cross-functional teams and driving results in ambiguous or dynamic environments

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

• People Management: You lead an organization of product experts that drive product and support improvements by practicing leadership principles, enabling a culture that drives accountability and helps attract/retain great people.

• Identification and Prioritization: You will develop processes for identifying issues and risks, sharing strategic insights with team members, and acting as an evangelist for risk identification. The focus is on aligning objective key results for teams, ensuring team participation in meetings, and fostering collaboration with development teams.

• Presenting Issues and Risks: You influence product/program direction by establishing connections and risks across products, programs, and services. You serve as a trusted advisor, ensuring issue resolution across product groups.

• Mitigation Management: You identify strategic directions for mitigation and guide the team in adopting effective approaches. You set best practices and manage self-help platforms. You also address current trending issues and past pain points.

• Opportunities: You champion new opportunities and hold stakeholders accountable for leveraging existing ones. You generate enthusiasm around new products and solutions, impacting customer satisfaction, revenue, and loyalty.

• Data and Taxonomy: Leveraging team-provided data, you communicate business impact and identify key insights. You contribute to strategic alignment and goals and participate in discussions with engineering groups.

• Strategic Alignment and Goals: You own the identification, development, and creation of strategic alignment and goals. You lead strategic discussions with engineering groups as needed.

• Embody our