JPMorgan Payment Lifecycle Specialist 

United States, Florida, Tampa 

224967698

As a

Job Responsibilities

• Meet individual benchmarks set for transaction processing and meeting turnaround time (TAT)
• Ensure 0 internal and external rejects occur
• Monitor mailbox
• Exercise good judgment and degree of confidentiality
• Work in partnership with teams across all sites

Required Qualifications, Capabilities, and Skills

• Good Interpersonal skills to communicate internally or externally (at all levels) and should be a team player
• Excellent written & oral English communication skills (process involves calling clients directly hence speaking English should be excellent with capability to understand different accents)
• Proactive problem solving approach, taking ownership of issues and having the determination to follow through.
• Ability to escalate issues as appropriate
• An acute client focus, with strong PC and analytical skills
• Fair knowledge of Microsoft Access, Excel, PowerPoint, and Word
• Available to work rotational shift from 7:30am up to 8:00pm Eastern Time, occasional weekends to support system testing, high volume anticipated days and occasional holidays
• Willingness to work in a hybrid work environment, with 3 days in office and 2 days from home per week

Preferred Qualifications, Capabilities, and Skills

• Experience and a working knowledge of various aspects of International Payment Processing Operations
• Minimum of 1 year of experience in a back office operations of a reputed foreign bank or its processing arm/private sector bank/public sector bank as a Supervisor is preferred
• Working Knowledge of SWIFT & International Payment Processes & practices is preferred