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JPMorgan Payment Lifecycle Specialist 
United States, Florida, Tampa 
224967698

29.06.2024

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Job Responsibilities

  • Meet individual benchmarks set for transaction processing and meeting turnaround time (TAT)
  • Ensure 0 internal and external rejects occur
  • Monitor mailbox
  • Exercise good judgment and degree of confidentiality
  • Work in partnership with teams across all sites

Required Qualifications, Capabilities, and Skills

  • Good Interpersonal skills to communicate internally or externally (at all levels) and should be a team player
  • Excellent written & oral English communication skills (process involves calling clients directly hence speaking English should be excellent with capability to understand different accents)
  • Proactive problem solving approach, taking ownership of issues and having the determination to follow through.
  • Ability to escalate issues as appropriate
  • An acute client focus, with strong PC and analytical skills
  • Fair knowledge of Microsoft Access, Excel, PowerPoint, and Word
  • Available to work rotational shift from 7:30am up to 8:00pm Eastern Time, occasional weekends to support system testing, high volume anticipated days and occasional holidays
  • Willingness to work in a hybrid work environment, with 3 days in office and 2 days from home per week

Preferred Qualifications, Capabilities, and Skills

  • Experience and a working knowledge of various aspects of International Payment Processing Operations
  • Minimum of 1 year of experience in a back office operations of a reputed foreign bank or its processing arm/private sector bank/public sector bank as a Supervisor is preferred
  • Working Knowledge of SWIFT & International Payment Processes & practices is preferred