Citi Group BANAMEX - Subdirector de Comunicación Experiencia 

Mexico, Mexico City 

224407860

The Sales Support Sr Manager accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Has responsibility for volume, quality, timeliness and delivery of end results of an area. May have responsibility for planning, budgeting and policy formulation within area of expertise. Involved in short-term planning resource planning. Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval.Responsibilities:

• Monitors and ensures accurate execution for sales and client request to the team.
• Participates in initiatives to improve client and account management process.
• Maintains MIS to track end-to-end process for tracking turnaround times of deliverables from team.
• Assists in Client Onboarding and monitor smooth process for account opening, documentation and ensure all required documents are well collected, verified, stored and provide clients with feedback on onboarding status.
• Provides guidance in the role of subject matter expert in the areas of account opening, tax and local market documentation to both Citi staffs and external clients.
• Works with Account Control team to ensure regulatory reviews of all clients are performed.
• Partners with Credit Risk Officers to ensure that all client review materials are in place and completed.
• Ensures service engagement is a satisfying experience for clients through ensuring sincere, timely and effective completion of client’s service requests.
• Effectively manages risk and foster an environment that is knowledgeable about risk, abides by risk guidelines & controls.
• Collaborates with your other regional counterparts to achieve a global, regional or product consistent framework for the services provided.
• Leads process Improvement through innovation and transformation projects.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• Bachelors Degree or Equivalent Financial Services Experience with 5 + years managerial/sales supervisory experience.

Education:

• Bachelors degree, potentially Masters degree

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Experiencia y conocimiento laboral

• Experiencia en desarrollo y ejecución de estrategias en beneficios, marketing y comunicación para el segmento A, B y AB+
• Experiencia probada en la cual se traduzcan los conocimientos del segmento y del mercado en estrategias y planes accionables orientados a impulsar el crecimiento del negocio, el impacto positivo del cliente y la percepción de la marca. Conocimiento del negocio de alto valor y drivers
• Desarrollo y experiencia en manejo de personal y equipos de trabajo
• Desarrollo de estrategias de comunicación y marketing para el segmento de alto valor, relación con agencias ATL y BTL
• Experiencia en procesos y planeación de estudios de mercado para el segmento de alto valor
• Experiencia en planeación y creación de eventos de adquisición y retención de clientes de alto valor
• Experiencia en estrategias de marketing de contenido digital para el segmento de alto valor
• Conocimiento y experiencia sobre el manejo de patrocinios para el segmento de alto valor
• Relación, contacto y experiencia en el manejo de proveedores para desarrollar alianzas (high value) para beneficio del segmento de alto valor
• Desarrollo de estrategias y análisis que permitan medir los resultados enfocados a negocio de las diferentes iniciativas
• Experiencia en desarrollo de estrategias y campañas de comunicación internas y a clientes
• Flexibilidad en el horario de trabajo: debe poder trabajar horas no tradicionales y tener un horario de viaje flexible cuando sea necesario.
• Experiencia en manejo de procesos, negociación con proveedores y cumplimiento de políticas de control interno.
• Conocimientos técnicos: Manejo de Office y Excel, de preferencia Salesforce

Nivel de estudios:

• Licenciatura / Ingeniería Terminada
• Maestría

Funciones principales:

Se enfoca principalmente a:

• Dirección de la estrategia de negocio en torno al plan de comunicación interna y externa, así como alianzas estratégicas y beneficios a clientes de una manera creativa e innovadora.
• Manejo, supervisión y desarrollo del equipo de eventos y comunicación

Time Type:

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