Citi Group BANAMEX - Subdirector De Prevención de Fraudes 

Mexico, Mexico City 

794969439

• Manage one or more teams and a component of the fraud loss portfolio
• Manage fraud losses and ensure the team supports the portfolio, and make decisions using a risk/reward and customer centric balance
• Monitor execution of operational objectives, authorization detection strategies and goals for the fraud area, and help mitigate fraud losses
• Evaluate subordinates' performance and make recommendations for pay increases, hiring, terminations and other personnel actions
• Provide evaluative judgment based on information analysis in complicated and unique situations
• Direct area supported and oversee the delivery of end results and budget management, and conduct resource planning activities
• Ensure essential procedures are followed and contribute to defining standards, and participate in change management initiatives
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

• 6-10 years of experience in a related role
• Basic knowledge of the industry required
• Proven success in a similar position
• Demonstrated ability to persuade and influence others
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred

• Knowledge of private banking, high-net-worth clients.
  Attention to high segments
  Handling operational incidents
  Management of large work teams
  Knowledge of operational fraud prevention is essential
• Ensure Specialized Processes Fraud Operations correct processes execution, in order to comply with productivity and efficiency standards in terms of control and/or reduction of financial losses due to fraud.
• Plan personnel coverage according to workloads, in order to guarantee the penetration levels defined in management.
• Support and advice Supervisors for the correct execution of processes, in order to guarantee customers' complete satisfaction.
• Ensure information's timely delivery to complying with audit issues in order to guarantee committed standards.
• Validate systems' correct functioning as well as timely incidents' escalation, in order to provide continuity to daily operations.
• Lead team by implementing training, motivation, feedback and performance recognition programs for each of member.
• Define and execute area's annual Voice Of Employee's survey plan in order to maintain an adequate work environment.
• Intermediate - advanced English
  Bachelor's degree / Engineering completed.

Time Type:

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