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Cybereason Partner Success Manager 
Japan, Tokyo 
222732565

Yesterday

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As a , you will focus on working with Managed Security Service Partners to ensure they are equipped to be successful with Cybereason via proactive and strategic engagements.


What you will do

  • Be able to handle a portfolio of Partners that have their own flavors and offerings.
  • Ensure Partners are equipped to be successful with Cybereason via proactive and strategic engagements.
  • Be the Voice of the Partner, advocating for them across different organizations internally.
  • Become the trusted advisor for Partners by having an in-depth understanding of their Security set-up and their business operations.
  • Ability to pull in the right Channel resources to optimize the Partner's experience with Cybereason.
  • Ability to use metrics to prove out success.
  • Work alongside Channel Sales to understand the incoming revenue.
  • Be ready to roll-up your sleeves, take on multiple hats as needed and propose changes to continuously improve Partner Success.

What we are looking for

  • 3+ years in Partner or Customer Post-Sales Engagement.
  • Experience interacting with clients of all levels.
  • Ability to prioritize, multi-task and perform effectively under pressure.
  • Experience with complex partner or customer situations, and propose creative solutions.
  • Excellent interpersonal skills to build strong relationships, particularly with field organizations and Partners.
  • Not afraid of pioneering new processes.
  • Comfortable working across all teams and being vocal on behalf of Partners.
  • Flourish in an environment that changes quickly and comfortable even when it is not clear what needs to happen next.
  • Project Management skills.
  • Background in Cybersecurity is a plus.

Core Values:

  • Win As One: The power of an individual is less than the power of a team.
  • Ever Evolving: Change keeps us at the forefront, so we encourage it.
  • Daring: To achieve the impossible, we must dare to be different.
  • Obsessed with Customers: We believe gaining our customers’ trust is the most important part of what we do.
  • Never Give Up: We are tenacious and resilient, and we never stop.
  • UbU: We believe people can only unlock their full potential when they work somewhere that accepts who they are.

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