JPMorgan Client Service Account Manager- Vice President 

United States, Illinois, Chicago 

222073099

As a Client Service Account Manager, within J.P. Morgan Payments Client Service, you will support a portfolio of eCommerce and Fintech clients by allowing them to effectively utilize Payments Products and Services. The Service organization acts as a central point of resolution to support the client's business operations, identifies product/service gaps and development opportunities, and leverages client/product expertise to recommend client growth and efficiency opportunities.

Job responsibilities:

• Act as key advisor to the client, providing advice/consultation on decision making
• Act as proactive partner, reaching out to clients to assess progress, client satisfaction, and potential impediments to a high level of service satisfaction
• Act as client’s central point of resolution and escalation for service issues, liaises with bank partners to manage issues
• Convey complex ideas and client issues with confidence
• Identify and address product/service gaps and development opportunities, leveraging the full array of Treasury Services product capabilities
• Adhere to and ensure client's compliance with risk policies/practices and educates clients on new legal / regulatory / Cyber changes
• Advocate for the client as the single point of contact to the JPMC Regional Service Teams, Technology Production Management and Operations

Required qualifications, skills and capabilities:

• Minimum of 7+ years of relevant industry and/or client service experience
• Advanced understanding of Domestic and International Treasury Services; inclusive of knowledge of financial exposure/operational risk related to TS transactions
• Technical knowledge/comprehension to recommend value-added solutions for clients and partners
• Excellent communication, collaboration, presentation, negotiation and consultative skills
• Manages time effectively in a fast paced environment; demonstrating ability to balance competing priorities and deliver on commitments, does not require close supervision
• Ability to lead complex issues, engage appropriate business and external partners and influence at all levels; with ability to assess the big picture in complex situations

Preferred qualifications, skills and capabilities:

• Knowledge of modern/high volume payment APIs, File based transmissions, SWIFT and Host to Host