Amazon Business Ops Specialist 

Thailand, Bangkok, Bangkok 

220282640

Key job responsibilities
• Own the delivery of timely business operations and high quality work products.
• Collaborate with business teams to identify issues, manage key business operations processes, set priorities, provide systematic solutions, and drive execution excellence.
• Leverage Amazon approved data tools such as Excel, SQL, Tableau and Salesforce.com to manage and optimize sales opportunity.
• Work relentlessly to improve existing processes and using data driven decision making to make recommendations for systems, process, and business improvements.
• Develop SOPs, workflows, metrics, reports or other analytical tools to maximize productivity.
• Assess risks, anticipate bottlenecks, provide escalation management, make trade-offs, balance the business needs versus technical constraints and encourage risk taking behavior to maximize business benefit.
• Communicate effectively and clearly on issues identified, in professional written or verbal manner
• Liaise with other departments such as Selling Partner Support, Merchant Investigations, or Global teams as required to resolve Selling Partners’ issues and questions.
• Have an entrepreneurial spirit, show excellent judgment, be passionate about high standards (is never satisfied with the status quo), deliver innovative solutions.

• 3+ years of professional experience in sales operations, program management, data analysis, or other related field.
• Strong analytical and quantitative skills with professional experience with Excel/SQL; ability to handle data and metrics to back up assumptions, develop tools, and evaluate outcomes.
• Ability to think creatively, deal with ambiguity, and manage changing priorities.
• Technical (Internet & AI) savvy is required.
• Enthusiasm and strong self-motivation.
• Excellent time management skill with a high degree of flexibility, able to work independently for multitask with good prioritization.
• Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow.
• Demonstrate effective communication, composure, and professional attitude.
• Exemplary performance record, particularly with regard to quality and productivity.
• Proficient in both English and Chinese verbal and written communication.
• Strong ownership and possess a solid “can-do” attitude

• Business acumen in areas of relevant fields.
• Experience with the development and implementation of systems/tool utilized for CRM, reporting, forecasting, sales force automation, etc.
• Experience in strategy planning, consulting or marketing.
• Data analysis experience (one of SQL/Python/R skill).
• Ability to dive deep into data, existing processes, people and systems in order to invent, simplify, and improve inefficient or unnecessarily complex processes.
• Thrives in a high-energy, fast-paced environment where tactical and strategic initiatives are driven in parallel.