Goldman Sachs Wealth Management Marcus Goldman Sachs Complaints 

United States, Texas, Richardson 

218218237

Job Summary and Responsibilities

• Develop and maintain a high level of knowledge across US Deposits Savings products and Servicing teams
• Collaborate cross-departmentally with subject matter experts to triage issues appropriately and resolve issues
• Handle escalated customer complaints with the utmost level of professionalism and respectfulness
• Analyze data and reports to identify root causes and trends
• Actively engage and participate in process improvement and change initiatives
• Work closely with Compliance to ensure a seamless customer experience, including telephone outreach
• Provide accurate, consistent, and timely responses and explanations to escalated issues
• Learn to teach and train others while executing personal tasks
• Assists Leadership with reporting, audits, and approvals
• Performs additional duties as assigned by management
• Opportunities for high levels of responsibility and advancement

Basic Qualifications

• Associate or Bachelor degree or equivalent military experience
• Excellent verbal and written communication skills required
• Working Customer Service experience is required
• Good time management skills and ability to work independently
• Able to handle a high volume of work in a fast-paced environment
• Have a positive attitude, strong work ethic and a sense of urgency