Goldman Sachs Asset & Wealth Management Marcus Goldman Sachs 

United States, Texas, Richardson 

458831956

Responsibilities:

• Provide incoming call coverage when needed to assist customers with various online retail deposit products such online savings accounts and certificate of deposits

• Application review and processing

• Complaint monitoring and correspondence

• Money movement transactions

• Access multiple electronic systems and document steps taken to efficiently service the customer

• Participate in projects to drive operational excellence

• Meet established goals for all metrics, including call quality, productivity and profitability quotas, and customer acquisition by focusing on maximizing service to customers

Basic Qualifications:

• High School diploma or GED.

• Minimum 2 years of customer service experience.

• Must have a positive attitude and be self-directed, detail oriented, driven and able to work independently in a team-oriented and fast paced environment.

• Partner with a team of specialists to deliver top notch customer service while ensuring risks are appropriately mitigated.

• Showcase your attention to detail and ability to manage several tasks at once by ensuring all cases are appropriately investigated and resolved.

• Demonstrate basic banking knowledge with an emphasis on customer experience and company culture.

Preferred Qualifications:

• Strong problem solving and analytical/accounting skills

• Ability to multi-task in a fast paced environment

• Excellent communication skills, both verbal and written

• High level of accuracy and attention to detail

• Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook

• 2 years of experience in portfolio servicing, loan/lease accounts reconciliations, booking, charges adjustments, payment histories, A/R system, ACH (Sure pay) setup, loan terminations, etc.

• Identify processes and controls improvement by leveraging constant evolving tools that can be used to build scalability without introducing new risks.

• Associate’s or Bachelor’s Degree

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

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