Microsoft Business Operations Lead - Marketing Transformation 

Taiwan, Taoyuan City 

217960409

Required/Minimum Qualifications

• Bachelor's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement
  • OR equivalent experience.
• 6+ years of experience focused on sales and marketing enablement, business operations, program management, analytics, or related fields
• 1+ years of experience of digital transformation in marketing or sales.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:Microsoft will accept applications for the role until October 15, 2025.

Drive Marketing Transformation Strategy:

• Architect and drive marketing transformation strategy to evolve efficiency and efficacy of marketing processes, tools, and measurement associated with Global and Regional Marketing.
• Define strategy, and roadmaps that span people, process, tools, and data.
• Design for AI-Enabled Process Improvement: Proactively assess how AI and automation can be integrated into core marketing workflows.

Collaboration:

• Collaborate closely with various stakeholders, including Marketing, GMEE, MCAPS, and Regional CMO Leaders, to ensure operational processes align to both strategic intent and regional needs.
• Interface with MarTech Teams: Collaborate with GMEE and MCAPS MarTech & Engineering teams to shape the platform capability roadmap, prioritizing both short-term and long-term objectives.
• Collaborate with data science and engineering teams to pilot and scale AI-powered processes for product marketing managers.

Performance Measurement:

• Measure, evaluate, and report on process performance in Operational Excellence Forums.
• Apply AI technologies to enhance efficiency and drive innovation in business processes.

Change Enablement and Training:

• Lead adoption strategy for new tools and processes.
• Develop playbooks, documentation, and training to ensure consistent, effective usage across teams.

• Embody our and .