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Tesla Delivery Advisor Singapore, Singapore 217306933
13.08.2024
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What You’ll DoWhat You’ll Bring
- Welcome customers to the Tesla family by making their journey to ownership a delightful experience
- Regularly update the CRM system to ensure accurate and timely delivery information is available to management
- Coordinate with Sales and Operations teams to process pre-delivery, registration and delivery documents completely and accurately.
- Manage all prerequisites of the vehicle registration process for customer.
- Prepare customer loan and registration documents and collaborate with other employees/partners to ensure successful delivery appointments
- Prepare vehicles and host delivery appointments, including new owner orientations tailored to the individual customer’s needs and comfort level
- Support the Sales Manager in delivery center operations, task completion and ensuring superior customer service
- Contribute ideas toward improving the Tesla delivery experience, as well as back-end processes and procedures
- Demonstrate a mastery of all Tesla products and services, as well as local incentives for EV owners
- Keep up with industry trends and best practices
- Comfortable working in a fast-paced environment
- Proven ability to work well with others in a team
- Self-starter who is goal-oriented and highly motivated
- Excellent communication skills and attention to detail
- Consistent record of customer service excellence
- Enthusiastic and passionate about the changes in the personal transportation industry
- Strong organization and time management skills
- Perform additional responsibilities as assigned to meet business needs
- Proficient with Microsoft Office Suite and CRM tools
- Ability to work evenings, weekends, and holidays
- Ability to work across multiple systems
- Bachelor's degree or equivalent combination of education and experience
- Valid driver’s license, 2-year minimum driving record required with a clean driving history
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