Responsibilities
Systems Development & Administration:
- Initially, to provide a project lead on the implementation of a new learning management system (LMS) for ICE Education through 2025/26. This will involve collaboration with ICE colleagues from a different part of the business and teams from finance and web development.
- Provide ongoing general administrative support to ensure the smooth operation of the company, including development and maintenance of the learning management and customer database systems.
- Maintain organized records of training programs, participant registrations, and financial transactions.
- Event Coordination:
- Assist in planning and organizing training events, workshops, and webinars, including logistics such as scheduling, venue arrangements, and catering.
- Liaise with trainers, facilitators, and participants to confirm details and ensure all materials and equipment are prepared for each training session.
- Customer Relationship Management:
- Serve as the primary point of contact for customers regarding course inquiries, registrations, cancellations, and feedback.
- Maintain an accurate customer database to track sales activities, client interactions, and follow-up actions. Ensure that all information is accurate and up to date, and provide key regular dashboard reports.
- Provide exceptional customer support to existing clients, ensuring satisfaction and ongoing relationship development to drive repeat business.
- Monitor client feedback to continuously improve course offerings and support services.
- Financial Administration:
- Assist with invoicing, payment processing, and tracking financial records associated with training programs.
- Support the finance team in credit management and chasing outstanding payments.
- Communication and Marketing:
- Working with marketing colleagues to help prepare and execute communications related to training programs utilising e-newsletters, targeted emails and social media posts.
- Maintain and update the company website and social media platforms with timely information about upcoming programs and events.
- Collaborate with team colleagues and the marketing team to develop and execute targeted marketing campaigns to generate leads and increase brand awareness.
- Utilize digital marketing strategies, including social media, email marketing, and content marketing, to reach a broader audience.
- Prepare marketing materials, including e-brochures, presentations, and case studies, to support sales efforts.
- Technical Support:
- Provide technical assistance for virtual training sessions and ensure that all necessary technology (e.g., software, audio-visual) is functioning properly during events.
- Assist in troubleshooting any administrative or technical issues as they arise.
- Compliance and Quality Assurance:
- Ensure that all administrative processes adhere to company policies and relevant regulations.
- Support quality assurance efforts by collecting and analyzing feedback from participants to improve future programs.
Knowledge and Experience
- Experience in an operational and customer facing role, preferably within the financial services or education sector.
- Relevant education in Business, Administration, Marketing, Finance, or a related field.
- Strong analytical and problem-solving skills.
- Proficiency in relevant software/tools, e.g., Microsoft Office.
- Good communication and interpersonal skills.
- Ability to work both independently and as part of a team.
