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To be successful in this role you will need to be a self-directed innovator accustomed to working in new territory; a communicator able to influence and motivate teams to action; and a problem solver who can drive immediate resolutions. Ability and mindset to work in a global team are important for this role.Key job responsibilities• Own and manage the technical relationship of multiple partners across multiple geographic locations and journey of the customer
• Identify and drive improvements in Amazon products on behalf of assigned partners and acts as a primary stakeholder in helping to provide requirements and use-cases to Amazon product teams
• Partner with the sales team to design solutions for customers and drive Fuse products.
• Participate in deep architectural discussions to ensure customer success
• Provide technical consultation to strategic enterprise customers. This includes API integrations, as well as the design, creation, and deployment of Fuse products
• Dive deep into Fuse solution and its differentiators with customers and partners. Be ready to discuss the latest Fuse products, APIs, cloud architecture and more.
• Drive detailed discussions with customer on how Fuse integrates with their existing services; see around corners and advise/influence to ensure a successful integration between Fuse tools and customer’s systems
• Work with product and engineering teams to coordinate, scope, and prioritize new feature requests
• Drive accountability for the overall timescales and plan for delivery of customer integrations, capabilities and features
• Own the technical delivery plan once agreed, including status reporting and ownership of issues
• Own all onboarding activities (APIs, Security Roles, test plan and systems)
Basic qualifications
• 10+ years of enterprise IT application work that includes at least 2 years of hands-on software development or DevOps engineering experience
• 8+ years of infrastructure architecture, database architecture and networking experience
• Bachelor's degree
• Experience leading and growing teams of senior technology professionals, ideally in customer facing roles
• Knowledge of software development tools and methodologies
• Create and capture best practices, technical content and new reference architectures (e.g. white papers, code samples, blog posts)
Preferred qualifications
8+ years of technology solutions development overseeing the implementation of complex telecommunications systems and infrastructure
- Bachelor's degree in computer science, engineering, mathematics or equivalent, or experience in a professional field or military
- Experience in IT development or implementation/consulting in the software or Internet industries
- Experience within specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics).
- Experience in design, implementation, or consulting in applications and infrastructures
- Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients
- Bachelor's degree
- Knowledge of cloud architecture
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