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BMC DevOps Engineer II India, Maharashtra 21571789
18.11.2024
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Description and Requirements
CareerArc Code
This position requires working on SaaS service activations with primary focus on handling customers activations. Secondary responsibilities include active maintenance of automations, devops tooling and upgrade executions. This position will require working very closely with:
• BMC Helix Cloud Ops Teams
• BMC Helix Support Teams
• BMC Helix Infrastructure Teams - Database, Networking, Security and Platform.
• BMC Professional Services & third-party Consulting teams
• BMC Helix Customers
Roles and Responsibilities:
• Fulfill responsibilities of a devops engineer working on cloud native technologies.
• Responsible for working on customer activations deploying Helix applications as SaaS service.
• Write automations for complex deployment procedures and significantly reduce human efforts involved in day to day operational tasks and maintenance activities
• Collaborate with multiple cross-functional departments and teams including R&D, IS&T, Support and Operations
• Automate and apply development principles to operational practices for overall SaaS Service management
• Ensuring topmost quality and rapid issue resolution for reported defects
• Coordinate with Product/Engineering Teams to get the quick resolution of issues and or product defects.
• Perform tasks related to customer Escalations and share expertise in resolution of issues related to different deployed automation tools and services.
Qualifications
• 7+ years of working experience in a software engineering function
• Hands on experience with CI\CD pipelines and maintenance of containerized deployments
• Fundamental knowledge of one of automation scripting language Python, Groovy, Ansible, or Shell scripting
• Hands on experience in creating and maintaining Jenkins pipelines
• Hands on experience working with Web service protocols (Rest, JSON)
• Hands on experience working with DevOps and Automation tools like Git, Docker, Helm, Terraform, Jira, Harbor Registry
• Proficient working on Windows and Linux Operation System platforms.
• Good exposure and fundamental knowledge of Relational DBs (PostgreSQL, MS SQL)
• Good exposure and fundamental knowledge of container deployments, persistent storage, PODs, ingress, routes and Kubernetes objects.
• Good exposure and fundamental knowledge of tools like Elastic Search, Kibana, Grafana, Prometheus
• Good exposure and fundamental knowledge of Public, Private and hybrid cloud deployments
• Good exposure and fundamental knowledge of Site Reliability Engineering (SRE) principles and it’s implementation for SaaS services.
• Experience working in an Agile methodology with cross functional teams (R&D, DevOps, Operations, Support etc.)
• Able to design & document the Standard Operating Procedures (SOPs), design document and architecture artifacts
• Good troubleshooting skills and knowledge of BMC Helix products including ITSM, Digital Workplace, Helix Platform will be an add-on.
• Ability to work with time bound deadlines
• Hard Working & dedicated person with effective communication skills
• Bachelor’s degree in IT or equivalent professional experience
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