Amazon Data Center Technician 

Ireland, Dublin 

213792321

Responsibilities:
· Work and meet SLA’s against assigned trouble tickets via a directed workflow
· First line touch point for hardware troubleshooting and technical issues
· Perform regular server hardware repairs(drives, motherboards etc)
· Carry out routine network, server hardware and OS related repairs
· Work with cross-functional teams on a regular basis to complete routine work
· Engage with Smart Hands in EU Regional POPs
· Adhere to security and safety best practices in the data center
· Participate in Data Center power & cooling events
· Participate in team meetings for metric analysis and daily/weekly goals achievement
· Identify and help create documentation for use globally
· Identify and help create process improvements relevant to the data center environment
· Perform server upgrades, rebuilds, scheduled works as required
· Interact with third party vendors & contractors
· Contribute to the development of other team members
Key job responsibilities
Basic knowledge of Linux is an advantage.· Basic knowledge of networking is an advantage.· Experience with one of the following connection protocols/technologies: SSH, TELNET, IPMI, LILO

- High school or equivalent diploma
- Experience with computer hardware troubleshooting and repair
- Experience in networking