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Cisco High Touch Engineer – Expert Care National 
Germany, Hesse 
213069042

01.04.2024

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While reading our job description, please remember - we understand from experience that not ticking every box on the skills sections stops many from applying. You should apply if you feel you are the right person for the job and have the aptitude to learn and deliver results

You solve problems of diverse scope and complexity where the problem analysis requires further evaluation of various factors and correlation of data.

You are fluent in
English.

You have a BS in a technical field or equivalent related work experience.

You are willing to work on a shift basis.

Previous experience in reactive support, operations or troubleshooting complex technical problems is an advantage.

Relevant existing CCNA or CCNP certification is a plus.

Technical Expertise Desired:

Understanding of IP/TCP networking and security concepts.

SP Routing Protocols, BGP, MPLS, L2VPN, L3VPN, Traffic Engineering (TE), and IPv6.

Enterprise/Campus Routing and Switching, Carrier Ethernet, QoS

Overall willingness to learn on the job and expand knowledge of implementing and supporting Cisco technologies and products as required.

Willingness to pursue CCNA/CCNP/CCIE level certifications.

Our Benefits

• Wellness: We offer global support for your physical, mental, and financial health, including five wellness learning paths and the Cisco Mind Set mindfulness program

• Support Services: We're here to support you with assistance for services such as childcare and elder care, along with counseling, personal support, and access to expert medical opinions for complex health matters.

• Work-Life Benefits: We've got perks to simplify your life, including thoughtful resources for parents. And for growing families, we celebrate your journey with a special gift.

• Time Off: Take advantage of PTO, extra personal time, birthday leave, and emergency time off to maintain a healthy balance.

• Volunteering: Make an impact with 10 paid Time2Give days to support your favorite causes.

• Rewards: Enjoy stock discounts, monetary recognition for great work, and referral bonuses.

• Professional Growth: Boost your career with our extensive training and development opportunities.


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