Amazon Live Ops Support Engineer Prime Video Playback Operations 

India, Telangana, Hyderabad 

212343792

Key job responsibilities
- Deliver live sports and music events to a high standard globally
- Work with internal and external partners to perform pre-event checks and triage any audio/video or OTT issues.- Operate with limited guidance from management and drive issues to resolution.
- Aid in the development and testing of operational tools that improve efficiency through automation
- Contribute to the creation and improvement of support documentation.
- Assist in the training and development of new staff
- Create and interpret metrics that measure support success and service performance.
- You have a strong aptitude for trouble shooting and problem solving.A day in the life
Post event, support engineers collate any relevant data points and communicate these out to stakeholders.

- Experience troubleshooting and debugging technical systems
- Experience in development or technical support
- 3+ years of technical support experience
- Knowledge of SVOD or OTT video services
- Experience supporting microservices architecture
- Proven ability to troubleshoot and identify the root cause of issues. You're a natural problem solver!
- Demonstrated skill and passion for operational excellence, efficiency, and process improvement

- Knowledge of web services, distributed systems, and web application development
- Experience working with device technologies under development, familiarity with flashing firmware, basic device debugging and familiarity with reading/pulling device logs
- Experience with video encoding and streaming media standards
- Experience of a live streaming or live production environment with exposure to video encoding, signal acquisition.
- Experience working in live sports