Airbnb Senior Manager Product Specialist Program 

United States 

21169655

A Typical Day:

• Lead, mentor, and develop a high-performing team of Product Specialist Program Managers, providing regular feedback, coaching, and performance evaluations.
• Foster a collaborative and supportive team environment that encourages growth, knowledge sharing, and innovation.
• Oversee workload management, resource allocation, and project prioritization for the team.
• Manage and scale the partner product specialist program program in-line with business requirements and budget.
• Drive program performance, ensuring optimal scheduling, coverage and task prioritization to successfully achieve all targets and SLAs.
• Develop and implement key performance indicators (KPIs) to measure team effectiveness and impact on product success.
• Track and measure program related performance data and provide regular updates to key stakeholders covering, SLAs, performance to targets, plus highlights and challenges.
• Collaborate with cross-functional leaders to align Product Specialist efforts with broader company goals and objectives.
• Leverage LLMs/generative AI tools to enhance the effectiveness of the team.
• Develop strong working relationships and collaborative partnerships with the various internal teams such as Product, Engineering, Training, Knowledge Management, Incident Management, Business Process Improvement, Partner Management, Finance, Research, and others.
• This is a global program, which means this role will be working with people from many different time zones and requires flexibility in the hours they’re available to take meetings.
• Stay up-to-date with the latest industry trends and advancements in quantitative and qualitative data analysis techniques.

Your Expertise:

• An undergraduate degree with a strong preference for candidates holding an MBA or equivalent advanced degree, with 12+ years of industry experience in a Program Management, Product Insights, Product Operations or equivalent role.
• Proficiency in SQL, data analysis, and data visualization.
• Proficiency in Jira and Airtable (optional).
• Self-starter, thrives in ambiguity, and has an investigator mindset of wanting to get to the bottom of problems.
• Strong problem-solving and critical thinking abilities, with a keen attention to detail.
• Excellent communication and presentation skills, with the ability to effectively communicate complex concepts to both technical and non-technical stakeholders.
• Exceptional stakeholder management skills, with a proven ability to collaborate and influence across functions.
• An agile, growth-minded approach, demonstrated through a history of driving projects from ideation to impact.
• Robust business acumen, strategic thinking skills, and the ability to make informed judgments.
• Experience managing a team including performance management and goal setting.
• Experience with process optimization.
• Experience managing projects involving cross-functional teams.
• Understanding of LLMs and desire to continue to learn in the AI space.
• Flexible and can deal effectively with changes in priorities or ambiguity.
• Prior experience in the technology industry or a fast-paced, data-driven environment is preferred.

Offices: United States