Citi Group Southern Europe PDS Lead 

Canada, Ontario, Ottawa 

21011217

The Platforms & Data Services (PDS) team is responsible for designing, developing and commercialising a broad range of Citi's customer-facing applications, supporting cash management, trade and securities services. This covers online banking, APIs, SWIFT and other host-to-host connectivities, billing and account statements, plus digitised client onboarding and account management services.

Key Responsibilities

• Partner with Sales, Client Success Management, Onboarding and Service teams to create and lead commercialisation plans for client adoption of PDS capabilities and services, ensuring monthly dashboards are maintained to track progress towards agreed targets and OKRs (Objectives & Key Results).

• Produce engaging and impactful client collateral and communications to promote the benefits and value of PDS capabilities and services. Train Sales and Client Executives to use these materials and tools. Track and record utilisation of client promotion materials to measure effectiveness in driving client adoption and commercialisation.

• Assist in producing and publishing internal PDS newsletters to report on Sales and Onboarding acheivements where PDS capabilities and services played a significant role.

• Ensure regulatory and market mandatory requirements in the managed countries are reviewed and assesed for impact to PDS, and appropriately presented and prioritised to the relevant Global product development teams to ensure PDS capabilities and services continue to comply with and be fit to operate in the managed countries. Be available to engage local regulators, industry bodies, external legal and consulting firms, and vendor partners to advocate Citi's position with respect to PDS capabilities and services.

• Partner with the Onboarding team to identify and prioritise key client onboarding and maintenance friction points to be addressed and reduced or eliminated.

• Partner with the Digital Client Support and Service teams to identify and prioritise key client experience enhancements, and new client requirement trends that will help beat competition.

• Maintain strong working relationships with Country Heads through regular meetings to ensure PDS strategies and goals are aligned and supported by the Country Heads.

• Maintain strong Risk & Controls environment, ensuring assigned Issues and CAPs are effectively addressed and closed on time.

• Ensure client incident events are promptly addressed with appropriate remedial actions agreed, and appropriate messages explaining Citi's position and response to the incident delivered.

Development value:

We ensure regularity of 1:1 dialogue to monitor and support both management of the client portfolio and to identify personal and professional growth opportunities via an Individual development Plan.

• Experience in a client-centric, product, market management or client management role.

• Strong communication skills, with demonstrable experience of preparing client-facing collateral, presenting technical topics to a non-technical audience in an engaging and easy to understand way, and also presenting business and regulatory requirements with the precision and rigour needed for technology teams to successfully implement.

• Working knowledge of online banking portals, host-to-host connectivity solutions including APIs, CBI, EDITRAN and SWIFT, messaging and format standards such as ISO 20022, eSignature and eBAM capabilities will be a distinct advantage.

• Understanding of cash management, accounts payable & accounts receivable functions, digital security, trade services and transaction banking in general.

• Organizational and planning skills, showing an ability to operate in a multi-geography, matrix organisation; managing and where necessary leading activities through cross-functional teams, with the discipline to track delivery of complex deliverables over multiple months.

• Strong analytical skills to use and present data to support business decisions

• Keen digitisation enthusiast - driving digital client solutions

• Creative with powerpoint to deliver impactful messages to senior internal decision makers

• Proactivity – owning projects and initiatives with a “hands on” approach to ensure timely delivery, with risks identified and appropriately managed. Recognising the need for action or change, and executing on it.

• Solution oriented - able to identify client pain points and suggest the path to resolution

• Good communicator, able to work in diverse cultural environment

• University Degree

• Scrum Product Owner certification would be a plus

Time Type:

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