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Honeywell Service Operations Leader United Kingdom 209661115
26.08.2024
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This is a remote role, with up to 1-2 days UK based travel per week.
Our Safety and productivity solutions helps create faster, more seamless, agile, and efficient supply chains, better protect human health, improve worker safety, and help meet sustainability goals by leveraging connectivity, advanced data analytics, software, robotics, sensors, advanced materials and integrated human and automated systems.
Key Responsibilities:
- Ensure the financial health of all Service Contract Agreements and ensure they are invoiced per the established schedule, milestones and with all collectibles on time and ensure they are renewed on time with profitable growth.
- Own the Net Promotor Score and manage the Customer satisfaction survey process as part of the regular reviews MOS established with the customer
- Through consistent engagement, develop strong trust relationships with key contacts in the assigned accounts and present deliverables reports to Customers and Honeywell leadership as needed.
- Understand our customer base needs and identify growth opportunities to be passed to sales or pursued directly.
- Build a strong network across the local/global HPS business teams to ensure customer delivery satisfaction
Key Skills & Qualifications:
- Extensive experience within the process automation industry.
- Strong background in supporting a services organization with exposure to periodic customer contracts.
- Sales and negotiation skills to enable contract and short cycle opportunity selling and order closure.
- Proven effectiveness in a highly matrixed organization.
- Ability to communicate and influence customers and internal contacts across functions & business groups to implement and drive change.
Our Offer:
- Work for a well-known brand with a continued focus on innovation and growth
- Join a dynamic team where most leaders are promoted from within
- A culture that fosters inclusion, diversity and innovation
- JOB ID: HRD237482
- Category: Customer Experience
- Location: Skimped Hill Lane, Downshire Way,Bracknell,BERKSHIRE,RG12 1EB,United Kingdom
- Exempt
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