Honeywell Sr Field Service Technician 

United Arab Emirates 

209003879

The purpose of thisposition is to perform and provide counsel on expert emergency, maintenance,testing, engineering, programming, designing, and start-up technical supportacross any type of electrical or mechanical equipment, systems, and subsystems(including software where applicable) from simple to moderately complex innature. Performs or provides counsel ondiagnosing and repairing equipment and systems (both hardware and software)beyond the capability of other Service technicians. Provide professional coverage of Technical Support Helpdesk. Drive timely identification, investigation, resolution, root cause analysis and replication of technical issues.
Build internal relationships to expedite complicated cases. Support the knowledge-sharing mindset, methodology, and tools.
Help and Develop Technical Support processes.
Ensure proper documenting and recording of all activity and communication and address systemic coordination issues.
Proficiency in BMS programming & Maintenance.
Supervision of cabling & field installation works.
Perform duties outside of normal working hours as per agreed rosters and as directed.
Report near misses, incidents, and other opportunities for improvement.
Respond to customer inquiries and maintain the customer equipment to the required standard regularly performs preventive / corrective maintenance and promptly intervenes on maintenance needs. Diagnosis, troubleshooting, Maintenance, and escalation for rectification of issues for timely closure of service requests.
Keep technically current with the HBS products and offerings. Understand legacy systems/upgrades and use all new systems/products. Internal processes and reporting: Adopt and adhere to global standard in terms of tracking of actions (tools and timing) and promptly submit timesheets and billable work to ensure on time invoicing
Financial control according to previously agreed budgets and plans.
Education level and/or relevant experience(s) Bachelor's degree Electrical, Communication, Mechanical Engineering or equivalent.
3-5 years’ experience servicing HVAC, BMS , Fire, Security or access control systems. Strong fault-finding skills
Excellent Honeywell product knowledge
Network/ICT Skills
Ability to acquire and demonstrate trade skills and/or product knowledge to meet the requirements of the role.
Ability to apply knowledge and understanding of Honeywell products to develop solutions that meet customer’s requirements.
Must be able to work with limited supervision and direct contractors or other service technicians.
Good communication both written and verbal.
The ability to work under pressure. Software Skills : EBI , XLWEB , CPO , CARE , CP Studio , Niagara , XLS3000 , Tema line (licenses, certifications, specialized training, physical or mental abilities required) Desired - Certification and/or Training in relevant HVAC/BMS/CCTV/Access Control/Fire Alarm systems.
Valid driver’s License
Working in Shift pattern
Additional Information

• JOB ID: HRD232548
• Category: Customer Experience
• Location: Emaar Buss.Park; Bld.2,Sheikh Zayed Road,Dubai,DUBAI,United Arab Emirates
• Nonexempt