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Capital One Principal Associate - Learning Instructional Designer Work Home United States, Oregon 208654637
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What we value:
Curiosity: You will seek best practices and be driven to learn about our customers and innovation in the learning and development space.
Collaboration: You will partner across the enterprise to balance priorities and quality and make sure agents have the information they need at the time they need it.
Kindness: Change is hard. You will demonstrate empathy and optimism.
Confidence: You will deliver significant results that will influence the experience of millions of customers.
What you will learn:
Our customers: You will learn about what our customers experience. You’ll know what our agents and agent leaders need to know and how we best prepare them via training, performance support, leader coaching, and other methods.
Our agents: You will learn what our agents do, how they learn, and what challenges they face.
Our business: You will learn about how we service customers and about our products and policies.
Our partners: You will partner with product, tech, risk, and line of business resources and learn how to support them.
What you will do:
Mentor and coach Senior Associate Designers and peers across the Instructional Design learning team.
Design, create, and own complex blended learning experience strategies that require navigating multiple stakeholders and design elements, using adult learning principles and required tools or templates.
Develop learning assets and complex learning experiences (i.e. learning games, simulations).
Promote learning trends (e.g., approaches and tools), design aesthetics, and digital solutions and integrate into learning.
Provide business consulting to key stakeholders and make learning and performance improvement recommendations via appropriate templates.
Oversee large scale projects via project management standards & serve as the training workstream lead, as needed.
Assess scope on an ongoing basis to ensure large, complex builds are on schedule, have needed resources, and manage scope creep.
Create and execute measurement and assessment strategies for learning experiences.
Critical Skills:
Ability to proactively recommend innovative and experimental approaches to delivering learning experiences.
Influence stakeholders, team, and peers to adopt a learner-centric focus, new approaches, and/or pushback to uncover win-win solutions.
Ability to consult/use systems thinking to identify the root cause of performance gaps.
Ability to operate comfortably in an ambiguous and uncertain environment without right answers or obvious solutions.
Ability to identify synergies in work and connect concepts to broader projects.
Ability to manage multiple projects simultaneously.
Ability to build relationships with various stakeholders and partners.
Ability to work collaboratively in a fast-paced environment.
Ability to adapt and flex to changing priorities.
Ability to learn quickly and translate complex concepts and materials to meet audience needs.
Ability to work both independently and as part of a team.
Excellent written, verbal and visual communication skills.
Excellent organizational skills and attention to detail.
Strong technical and creative writing skills.
Ability to adapt and optimize content for specific channels, audiences and purposes.
Work from Home Technology Requirements
Secure home office environment that is free from background noise and distractions
Reliable private internet connection that isnotsupplied via cellular data or hotspot is required
A private network that is password protected where you have ownership or line of site sight to every device on the network
Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)
Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred
To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page
Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met
Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.
Basic Qualifications:
High School Diploma, GED, or equivalent certification
At least 4 years of training development experience for cross-functional, multi-faceted programs or projects
At least 2 years experience using Microsoft Office or Google Suite
At least 2 years experience in instructional design methodology such as ADDIE, SAM, or AGILE
At least 2 years experience in Adobe Creative Suite applications such as InDesign, Illustrator, Photoshop, Acrobat, Articulate 360, Captivate, or Snagit
Preferred Qualifications:
Bachelor's Degree
At least 5 years of experience in learning design supporting an Operations organization
At least 2 years of experience in performance support and analysis
. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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