JPMorgan Global Payments Quality Analyst - Corporate & Investment Bank 

Philippines, Quezon City 

208350191

Responsibilities:

• Perform quality assessments to ensure accuracy and adherence to Standard Operating Procedures
• Enter quality reviews into ACES (Automated Compliance Evaluation System) for tracking and reporting
• Effectively drive remediation of issues by engaging appropriate resources to mitigate risk with a sense of urgency
• Clearly articulate key findings to Client Operations business partners and senior leaders.
• Provide feedback to business partners on interpretation of quality performance metrics
• Collaborate with fellow Quality Analysts to determine best practices
• Closely partner with management to escalate issues according to established escalation protocols
• Identify gaps in the quality assessments and present continuous improvement plans to management for future assessments
• Keep abreast of current regulatory requirements applicable to responsibilities
• Develop a strong knowledge of the Operational processes
• Participate and/or take the lead in quality related projects
• Provide regular reporting and metrics to the LOB to detail quality results.

Required qualifications, capabilities, and skills:

• 3 – 5 years’ experience in Financial Services, Risk Management, or Wholesale Payments
• Advanced Microsoft Excel skills
• Ability to execute sound qualitative and quantitative analysis and draw salient conclusions
• Ability to review documentation and provide summary overviews and trending analysis for internal and external audiences
• Must demonstrate critical thinking skills, solve problems creatively, meet deadlines, as well as demonstrate strong sense of personal accountability
• Control focused to ensure output meets audit requirements

Preferred qualifications, capabilities, and skills

• Must be adaptable, flexible and able to deal with ambiguity
• Strong communication and negotiation skills; ability to present findings independently in a concise manner and articulate reasoning clearly
• Strong Excel skills
• BA or BS degree