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JPMorgan Global Payments Quality Analyst - Corporate & Investment Bank 
Philippines, Quezon City 
208350191

25.06.2024

Responsibilities:

  • Perform quality assessments to ensure accuracy and adherence to Standard Operating Procedures
  • Enter quality reviews into ACES (Automated Compliance Evaluation System) for tracking and reporting
  • Effectively drive remediation of issues by engaging appropriate resources to mitigate risk with a sense of urgency
  • Clearly articulate key findings to Client Operations business partners and senior leaders.
  • Provide feedback to business partners on interpretation of quality performance metrics
  • Collaborate with fellow Quality Analysts to determine best practices
  • Closely partner with management to escalate issues according to established escalation protocols
  • Identify gaps in the quality assessments and present continuous improvement plans to management for future assessments
  • Keep abreast of current regulatory requirements applicable to responsibilities
  • Develop a strong knowledge of the Operational processes
  • Participate and/or take the lead in quality related projects
  • Provide regular reporting and metrics to the LOB to detail quality results.

Required qualifications, capabilities, and skills:

  • 3 – 5 years’ experience in Financial Services, Risk Management, or Wholesale Payments
  • Advanced Microsoft Excel skills
  • Ability to execute sound qualitative and quantitative analysis and draw salient conclusions
  • Ability to review documentation and provide summary overviews and trending analysis for internal and external audiences
  • Must demonstrate critical thinking skills, solve problems creatively, meet deadlines, as well as demonstrate strong sense of personal accountability
  • Control focused to ensure output meets audit requirements

Preferred qualifications, capabilities, and skills

  • Must be adaptable, flexible and able to deal with ambiguity
  • Strong communication and negotiation skills; ability to present findings independently in a concise manner and articulate reasoning clearly
  • Strong Excel skills
  • BA or BS degree