Responsibilities:
- Perform quality assessments to ensure accuracy and adherence to Standard Operating Procedures
- Enter quality reviews into ACES (Automated Compliance Evaluation System) for tracking and reporting
- Effectively drive remediation of issues by engaging appropriate resources to mitigate risk with a sense of urgency
- Clearly articulate key findings to Client Operations business partners and senior leaders.
- Provide feedback to business partners on interpretation of quality performance metrics
- Collaborate with fellow Quality Analysts to determine best practices
- Closely partner with management to escalate issues according to established escalation protocols
- Identify gaps in the quality assessments and present continuous improvement plans to management for future assessments
- Keep abreast of current regulatory requirements applicable to responsibilities
- Develop a strong knowledge of the Operational processes
- Participate and/or take the lead in quality related projects
- Provide regular reporting and metrics to the LOB to detail quality results.
Required qualifications, capabilities, and skills:
- 3 – 5 years’ experience in Financial Services, Risk Management, or Wholesale Payments
- Advanced Microsoft Excel skills
- Ability to execute sound qualitative and quantitative analysis and draw salient conclusions
- Ability to review documentation and provide summary overviews and trending analysis for internal and external audiences
- Must demonstrate critical thinking skills, solve problems creatively, meet deadlines, as well as demonstrate strong sense of personal accountability
- Control focused to ensure output meets audit requirements
Preferred qualifications, capabilities, and skills
- Must be adaptable, flexible and able to deal with ambiguity
- Strong communication and negotiation skills; ability to present findings independently in a concise manner and articulate reasoning clearly
- Strong Excel skills
- BA or BS degree