Citi Group Foreign Exchange FX Application Support Senior Analyst 

Canada, Ontario 

208307887

• Provide technical and business support for users of Citi. This includes providing quick resolutions to application issues, driving stability, efficiency, and effectiveness improvements to help the department and overall business succeed
• Manage, maintain, and support applications and their operating environments. This includes focusing on stability, quality, and functionality in line with service level expectations
• Perform start of day checks, continuous monitoring, regional handovers, and same day risk reconciliations
• Develop and maintain technical support documentation
• Partner with appropriate development and production support areas and teams to prioritize bug fixes and support tooling requirements
• Assess risk and impact of production issues, escalating to the business and technology management in a timely and appropriate manner
• Participate in application releases, maintenances, and validation into production environment

• 5-8 years of experience in a Production Support role/environment will be considered advantageous.
• Basic knowledge or interest about apps support procedures, concepts and of other technical areas.
• Basic Business knowledge/ understanding of financial markets and products.
• Good customer service, communication and interpersonal skills
• Consistently demonstrates clear and concise written and verbal communication skills
• Knowledge of issue tracking and reporting using tools
• Effectively share information with other support team members and with other technology teams
• Ability to engage senior stakeholders and lead discussions with clear, articulate, and highly assertive communication skills
• Experience in some Programming languages (Python, Shell scripting etc.) to automate any BAU process to achieve efficiency
• Experience in Site Reliability Engineering (SRE) concepts and practices will be considered advantageous
• Knowledge/experience of Change/Incident/Problem Management Tools.

• Bachelor’s/University degree or equivalent experience

Time Type:

View the " " poster. View the .

View the .

View the