Amazon Product Support Engineer Prime Air 

United States, Washington, Seattle 

207008869

Prime Air is seeking an experienced Engineer within the Product Support Organization team to drive deployment of hardware and software functionality, pursue continuous improvement, and investigate issues on a critical program across several different disciplines. This role requires demonstrated troubleshooting capabilities, and ability to innovate in a constrained design space.Excellent communication skills are a must to build trust and drive alignment across both design and operations spaces. You will work with engineering, manufacturing, and operational functions across all Prime Air teams, to drive efficient delivery, and decompose ambiguous problems into straightforward solutions. The ideal candidate will have exceptional customer focus, problem solving skills, regulatory understanding, and the ability to convert lessons learned to requirement update requests. You will work hard, have fun, and of course, make history!

- 4+ years of software development, or 4+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern program languages
- Experience in agile/scrum or related collaborative workflow
- Understanding of TCP/IP, networking basics

- Knowledge of distributed applications/enterprise applications
- Knowledge of UNIX/Linux operating system
- Experience with hardware troubleshooting