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Responsibilities may include but are not limited to:
Execute and optimize Benefits and Retirement processes for employees located in the US, Canada, and Latin America regions.
Provide second-level support to employee inquiries across the GAM region.
Run of complex reports needed to fix discrepancies between suppliers and HR systems
Support the team on process mapping, documentation enhancements, and process improvements.
The ideal candidate should exhibit the following behavioral traits:
Willing to manage multiple tasks, and projects at the same time
Problem-solving, analytical skills, critical thinking
Strong Communication skills
Attention to detail and quality focus
Adaptability to evolving business environments, able to deal with ambiguity
Minimum qualifications are required to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates. Requirements listed would be obtained through a combination of industry relevant job experience, internship experiences and or schoolwork/classes/research.
Minimum Qualifications:
Actively pursuing a university degree in Human Resources, Business Administration, Industrial Engineering, Psychology or a related field.
Microsoft Excel intermediate level.
Advanced English communication skills both oral and in writing.
Must have permanent-unrestricted right to work in Costa Rica.
Preferred Qualifications:
Knowledge in Human Resources and or experience in the Benefits and Retirement programs.
Business Process Management knowledge.
Customer support experience.
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