SAP SAP Business Technology Platform Onboarding Advisor f/m/d 

Germany, Baden-Württemberg 

205980587

YOUR NEW ROLE

Customer Deliverables

• Drive & collaborate on the development of customer facing assets and best practices in alignment with other stakeholders inside and outside the direct team.
• Develop and drive 1:many customer engagements focused on successful onboarding and activation of targeted customer segments.
• Onboard and orient customers to SAP BTP focusing on how to get started with the al pillars of SAP BTP with a strong focus on how BTP is used across the other SAP applications. Address challenges and questions to break through barriers inhibiting onboarding and adoption.
• Build internal network of colleagues and customer-facing personnel to support your BTP focus area.
• Success will be measured by overall customer reach, engagement in onboarding activities and collaboration with other Customer Success groups for ongoing consumption planning and relationship management.

YOUR PROFILE

• Experience working with external clients with ownership of account management, preferably as CSP/CSM, Consultant, or Presales, either within SAP BTP or other Platform-as-a-Service offerings.
• Functional knowledge of the SAP BTP portfolio with a strong focus on how BTP aids in successful implementation of cross-applications, both SAP and non-SAP. Knowledge of SAP Cloud Identity Services is a plus.
• Ability to identify and articulate critical differences between SaaS and PaaS offerings and the need for differentiated engagement approaches between the two in customer onboarding approaches.
• Understanding of Suite Qualities workstreams such as seamless user experience, consistent security & identity management, one workflow inbox, aligned domain models and integration content, with associated opportunities, and priorities.
• Experience identifying common customer challenges and designing content to address these barriers in a 1:1 and 1:many fashion.
• Understanding of onboarding lifecycle, from a strategic and tactical perspective.
• Knowledge of SAP internal processes around customer management.
• Understanding of internal tools to support customer including CIC, CRT, CRM to navigate commercials, customer entitlements, provisioning status, customer access, and relevant renewal information.
• Ability to quickly adapt to changing environments with attention to detail while maintaining the “bigger picture”.
• Fluent in English (oral and written), additional languages an asset.
• Experience working in a global environment and willingness to adjust working hours occasionally.

EXPERIENCE

• Few years of experience working with external clients and software implementations (account management (CSP/CSM), sales or project experience) with SAP Analytics Cloud and/or SAP Datasphere.
• Experience with SAP cloud solutions. The ability to understand, and explain, Cloud Architectures.
• Ability to articulate the value and positioning of platform use cases, and solutions to customers.
• Experience identifying common customer challenges and designing content to address these barriers in a 1:1 and 1:many fashion.