Microsoft Technical Support Engineer - Cybersecurity Incident Response 

Canada, British Columbia, Vancouver 

204534655

Cybersecurity Incident Response

Required/Minimum Qualifications

• 5+ years technical support, technical consulting experience, or information technology experience

o OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience.

Other Requirements

• This role will require access to information that is controlled for export under export control regulations, potentially under the International Traffic in Arms Regulations or the Export Administration Regulations.  As a condition of employment, the successful candidate will be required to provide proof of citizenship, Canadian permanent residency or other protected status for assessment of eligibility to access the export-controlled information. To meet this legal requirement, citizenship will be verified via a valid passport.

• This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports local Canadian government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport.

• Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Additional or Preferred Qualifications

• 2+ years Security Incident Response experience with recent operational security experience SOC (Security Operations Center), Malware Analysis, Incident Analysis, threat analytics, windows server, and endpoint security, etc.)
• 2+ years experience with Azure Identity or M365 clouds.

•Experience performing cloud incident response investigations and/or business email compromises.

• Automation (PowerShell and/or Python, Java, or a similar language, can be a beginner to intermediate level).
• Demonstrated experience learning new technologies.
• Good collaborative skills and extensive cross-group coordination skills.

• Be within commuting distance of Microsoft Vancouver offices.

Technical Support Engineering IC4 - The typical base pay range for this role across Canada is CAD $91,000 - CAD $168,400 per year.

Find additional pay information here:

Response and Resolution

· Resolves customer issues through problem solving, collaboration, and research. May take escalated issues as needed. Documents technical work and research.

· Performs in-depth product troubleshooting and remediation when needed.

· Assists in the implementation of end-to-end readiness programs (e.g., mentoring, knowledge sharing or technical document creation, brown bag sessions, blogs, quality assurance checks). Develops readiness content. Mentors new Technical Support Engineers. Develops intermediate level competence on support topics.

Product/Process Improvement

· Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Provides feedback to the product group for product improvement.

· Identifies potential defects and escalates to more senior engineers to resolve.

· Applies broad knowledge of automated tools being used across other technologies and products. Provides feedback for tool improvement.

· Identifies and provides feedback to address process gaps in an effort to streamline processes and shares best practices broadly.

· Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team.

• Embody our