Honeywell CX Leader ROA 

India 

204462459

Key responsibilities:

• Responsible for definition and execution of Customer Experience across the businesses for that region
• Deliver world-class customer support through a set of channels incl. operations, technical support, contact center, and e-commerce/web.
• Direct management of all functions within CX to ensure all functions work towards delivering world class CX for all business within the region.
• Partner with the BA Digital Transformation leader to support the deployment of TITAN and digital capabilities in support of the larger CX digital transformation strategy for that region.
• Ensure all CX Metrics for all functions for that region is established and agreed with the regional leader and meet or exceed them.
• Responsible for CX knowledge sharing across all regional CX leaders within BA
• Drive CX employee and leadership VOE engagement plan across region.
• This position reports to the BA Regional Business leader and matrix reports to the BA Global Customer Experience leader.

Minimum of 17 years of experience in customer experience management or a related role

Strong leadership and people management skills

Results oriented, with a history of achieving breakthrough results

Strong analytical, project management, and problem-solving skills

Excellent communication and interpersonal skills

We value -

Master's degree in Quality Management or a related field.

Certifications in quality management (e.g., Six Sigma, Lean) are highly desirable.

Excellent analytical and problem-solving skills.

Experience in the building automation industry

Strong communication and interpersonal skills.

• JOB ID: req474549
• Category: Customer Experience
• Location: One-HON-UTC-2+4F ,UTC, 2F 4F, Sushant Lok Phase I,,Sector 43,Sushant Lok Phase I,,Gurgaon,HARYANA,122022,India
• Exempt