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Honeywell META CX Leader - Building Automation Saudi Arabia 141159526
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Partner with the BA Digital Transformation leader to support the deployment of TITAN and digital capabilities in support of the larger CX digital transformation strategy for that region.
Ensure all CX Metrics for all functions for that region is established and agreed with the regional leader and meet or exceed them.
Responsible for CX knowledge sharing across all regional CX leaders within BA
Drive CX employee and leadership VOE engagement plan across region.
YOU MUST HAVE • Bachelor's degree in Business Administration, Engineering or a related field
• Minimum of 10 years of experience in customer experience management or a related role
• Strong leadership and people management skills
• Results oriented, with a history of achieving breakthrough results
• Strong analytical, project management, and problem-solving skills
• Excellent communication and interpersonal skills
• Proven track record of driving customer satisfaction and loyalty
• Master's degree in Quality Management or a related field.
• Certifications in quality management (e.g., Six Sigma, Lean) are highly desirable.
• Experience in leading cross-functional teams and driving change.
• Excellent analytical and problem-solving skills.
Experience in the building automation industry
Strong communication and interpersonal skills.
- JOB ID: HRD248952
- Category: Customer Experience
- Location: Emaar Buss.Park; Bld.2,Sheikh Zayed Road,Dubai,DUBAI,232362,United Arab Emirates
- Exempt
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