Overall responsibility for completing assigned installation projects
Ensures on time delivery of projects, within scope with zero or positive deviation
Leads creation and maintenance of the project plan
Monitors financial performance on monthly basis and reviews
Manage project specific install operations teams in the effective adoption, implementation, and compliance with HBS Global and EMEAI policies, processes, procedures, tools and business best practices
Maintains customers satisfaction at acceptable levels and promptly resolves customer issues
Controls cost and maximize productivity through the utilization of effective tools, processes and products.
Ensures the availability of tools, equipment, and materials required while maintaining and controlling inventory levels
Participate in estimate review process prior to jobs or contracts being quoted to ensure labor estimates are correct and that the work is achievable from a technical perspective
Participates in risk review and sales to operations handover meetings for assigned projects.
Manage the performance management process, conducting performance appraisals, and providing coaching, training, career planning, development, salary administration and reward and recognition for assigned Personnel.
Develops an effective relationships with the Sales and Service teams so as ensure, effective sales to operations handovers, optimised utilisation of resources, maximised pull through of service and projects.
Ensure a safe and healthy work environment through effective communication, training, equipment/vehicle maintenance and facilities improvement