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MoonActive Customer Support Expert Israel, Tel Aviv District, Tel Aviv-Yafo 204160879
05.12.2024
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Responsibilities
- Serve as the point of contact for our players, efficiently resolving inquiries and ensuring customer satisfaction.
- Collaborate closely with various teams within the company to optimize the player experience.
- Identify, track, and analyze trends in player inquiries and issues, providing proactive resolutions and suggestions.
- Create and maintain workflows in the Internal Knowledge Base to ensure accuracy and relevance.
- Lead projects from initiation through completion, ensuring timely delivery.
- Identify opportunities for improvement and implement strategies and optimizations to enhance department KPIs.
Requirements
- A minimum of 1 year in customer support with experience in knowledge-related roles.
- Proficiency in English and Hebrew.
- Highly customer-focused with excellent communication skills.
- Ability to collaborate effectively with various teams.
- Proactive, creative, and self-driven attitude.
- Strong analytical and organizational skills with a data-driven approach.
- Experience using Zendesk, including Explore, or other CRM systems.
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