MoonActive Customer Support Expert 

Israel, Tel Aviv District, Tel Aviv-Yafo 

899734122

• Provide professional and efficient customer support while serving as a point of contact for our players and ensuring high customer satisfaction.
• Collaborate closely with various teams within the company to optimize the player experience.
• Act as a point of contact for escalations and provide updates on escalated cases to internal stakeholders.
• Analyze and review internal workflows to identify areas for improvement and implement process optimizations.
• Identify trends and patterns in customer inquiries and issues to proactively address them.

• 2+ years of experience in customer support, with a significant portion specifically dedicated to handling escalations and complex customer issues.
• Fluent English and Hebrew speaker (verbal and written).
• Highly customer-focused approach with a passion for customer advocacy.
• Highly detail- and data - oriented with strong organizational and multitasking abilities.
• Problem-solving skills, with the ability to identify root causes and implement effective solutions.

Advantages:

• Experience in the gaming industry.
• Experience using Zendesk, including Explore, or other CRM systems.