Oversee daily operations of the UAE cross-border payments team, including transaction processing, settlement, reconciliation, and reporting
Ensure compliance with all relevant regulations and internal controls, mitigating risks associated with cross-border transactions
Collaborate with internal stakeholders and external partners to optimize process and resolve issues
Monitor and analyze KPI to identify trends, areas for improvement, and opportunities for growth
Implement process enhancements and automation initiatives to increase efficiency, reduce cost, and improve client experience
Stay abreast of industry developments, regulatory changes, and emerging technologies, adapting strategies and practices accordingly
Communicate effectively with senior management, providing regular updates on team performance, challenges, and achievements
May act as backup for manager regarding leading, mentoring and developing a team of specialists and analysts
Qualifications:
4-6 years of experience in a related role within trade / cash operations
Effective verbal and written skills in both Polish and English
Excellent analytical, problem-solving, and decision-making skills
Sound relationship management skills
Proficient in MS Office, FX exchange and payment processing applications
We offer:
Great social benefits (such as: Multisport Card, Private Medical Care Program, Pension Plan Contribution (PPE Program), Life Insurance Program, Special offers and discounts for employees)
Hybrid model of work ( three days in the office in Olsztyn and two days remotely per week )
Employee Assistance Program
Paid Parental Leave Program (maternity and paternity leave)
Holidays Allowance
A discretional annual performance related bonus
Work in an international environment allowing broad business knowledge and practical use of English
Possibility to develop soft skills for public appearances within the official Citi Toastmasters club
Learning opportunities that are far from typical - internal and external training sessions, on-the-job trainings, free access to Udemy and other popular online training platforms, webinars, mentoring programs, business certificates well-known in the financial industry
A chance to make a difference with various affinity networks and charity initiatives