Rapyd Merchant Support Representative- Summer Position 

Iceland 

20389706

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Key Responsibilities:

• Assist in serving as a point of contact for merchants, addressing inquiries via phone and email.
• Support in troubleshooting and resolving merchant issues under the guidance of experienced team members
• Learn how to guide merchants on using our platform effectively and provide basic training
• Collaborate with the team to escalate and resolve merchant issues in a timely manner
• Gain experience in documenting and maintaining accurate records of merchant interactions
• Contribute ideas and insights to improve merchant experience based on your learnings

• Enrolled in a relevant degree program or recent graduate
• Strong communication skills and a desire to learn about customer service in a Fintech environment
• Problem-solving abilities and a willingness to assist merchants with empathy and patience
• Ability to work part-time during the summer with a potential interest in continuing part-time afterward
• Basic proficiency in using customer support software is an advantage