IBM Global Administration First line Manager 

Costa Rica 

203288528

• As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our people, fostering a positive and inclusive work environment, and driving business results through effective management and leadership.
• The first line manager will oversee a team of 25 – 30 executive assistants for North America and Costa Rica-based IBM executives.
• Providing coaching, guidance, and development opportunities to ensure individual and team success, fostering a culture of open communication, transparency, and accountability, encouraging feedback and continuous improvement.
• Conduct regular one-on-ones, team meetings, and performance reviews to ensure employee needs are met and goals are achieved, client facing skills, identify issues and implement actions to handle internal client escalation.
• Develop and implement strategies to improve team performance, productivity, and employee engagement, Identify and address talent development needs, providing opportunities for growth and career advancement.
• Collaborate with other leaders to align team goals with business objectives and drive organizational success.
• This manager will be responsible for the Assistants who have a working schedule based on US EST, CST, and PST time zones under following working hours 6am – 3pm, 7pm – 4pm or 9am – 6pm all of this schedule affected by daylight saving period. This schedule may change based on business needs.

Required Technical and Professional Expertise

• Advanced English skills.
• A minimum of 4-5 years of management experience.
• Organizational, decision-making skills.
• Strong analytical and problem-solving skills.
• Detail Oriented.
• Experience managing client escalations.
• Project Management skills.
• Effective Communication.

Preferred Technical and Professional Expertise

• Intermediate Excel skills.
• Experience with high-level executives.