SAP Content Designer 

Canada, British Columbia, Vancouver 

201530344

RESPONSIBILITIES
• Collaborate with UX designers to define, test, and iterate on UI copy across topics and areas in the user experience.
• Write documentation for cloud-native software products tailored to the Data and Analytics area. Our documentation includes IT administration guides, end-user guides, API documentation, translation review, and UX/UI copy.
• Assist and/or facilitate user research sessions to test and validate that our design and copy choices resonate with our users.
• Collaborate with product managers and software developers to strategize, prioritize, and deliver documentation relevant to user and customer needs.
• Develop and maintain internal content design documentation and resources to enable consistency, efficiency, and collaboration.
• Continually learn and advocate for content design best practices that ensure consistency and scalability.
• Independently and proactively identify opportunities to improve user experience via content design. Must be able to take initiative and follow up with stakeholders regularly as needed.

COMMUNICATION SKILLS
• Ability to articulate rationale of decision making in a clear and logical manner whether via conversations or presentations to cross functional colleagues.
• Ability to collaborate and communicate with customers and internal teams.
• Demonstrate humility and a low ego through willingness to learn, grow, and work with feedback from users, customers, and colleagues.

You are able to work hybrid from our Vancouver office three days a week.
• 1-3 years of experience in content design, UX writing, technical writing, or equivalent expertise in editing, and writing—with a focus on digital products and platforms.
• Can present examples of your writing during the interview process to demonstrate rationale for decisions and adherence to best practices, defined writing processes, and stylistic standards.
• Thorough knowledge of English language, grammar, spelling, punctuation, and usage with a high attention to details and consistency.
• Experience writing in adherence with style guides.
• Can plan your work to meet deadlines across a few teams.
• Excited to collaborate to provide customers clear, accurate, accessible information on using, implementing, and integrating SAP products.
• Possess strong communication and interpersonal skills to enable effective collaboration across teams and time zones.
• Proficient in DITA CCMS, Microsoft Office, and Figma, or able to quickly learn complex authoring software.

We win with inclusion

Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec.

Job Segment:User Experience, Cloud, Embedded, ERP, Testing, Technology