EY ServiceNow Solution Architect - Technology Consulting 

Australia 

201135135

We bring together extraordinary people, like you, to build a better working world.

We are currently seeking a ServiceNow Solution Architect. You will be responsible for overseeing the design, development, and implementation of ServiceNow solutions, effectively mapping business needs to technical requirements, and ensuring the scalability and performance of our ServiceNow environment. This position requires a high level of technical expertise, strategic thinking, and the ability to lead conversations and projects.

Responsibilities:

• Lead solution design of ServiceNow implementations, demonstrating understanding of the client organisation, enterprise architecture and desired outcomes.
• Work closely with clients and colleagues to define, design, and implement ServiceNow solutions and ensuring they address business requirements and align with future state.
• Create system design and detailed technical documentation.
• Provide technical expertise and leadership in ServiceNow platform architecture, guiding both internal teams and clients.
• Configure and enhance ServiceNow platform using scripts and platform capabilities
• Conduct deep-dive technical troubleshooting and issue resolution.
• Lead and participate in system and integration testing, ensuring best practices are followed.
• Educate and coach colleagues and users on ServiceNow functionalities and best practices.
• Ensure that all implementation work is carried out in accordance with the company policies and industry best practices.
• Effective upwards management to program lead and executives.
• Contribute to business development activities including written proposals, presales activities, functional demonstrations and presentations.

What we’re looking for

Here’s our ‘wish list’ but don’t worry if you don’t tick all the boxes. We’re interested in your strengths, what you want to learn, and how far you want to go.

• 10+ years industry experience, experience in technical leadership - leading larger teams,
• Demonstrated ability to map solutions to address client business issues and problems
• Bachelor’s degree in Computer Science or a related technical field.
• Significant experience in ServiceNow development and implementation.
• Experience in IT soltuion architecture and understanding of enterprise architecture.
• Strong proficiency with JavaScript, AngularJS, and other ServiceNow supported technologies.
• Strong understanding of ITIL processes.
• Exceptional problem-solving capability and ability to think strategically.
• Excellent interpersonal and communication skills.
• ServiceNow certifications in System Administrator, Application Developer, Implementation Specialist, or CTA are highly desirable.
• Experience in strategy, business development, finance and budgeting desirable
• Experience with ServiceNow Protected Platform desirable

What we can offer you

• Explore how a career at EY is yours to build at
• Discover how, when and where you can work at
• Learn about our commitment to DE&I at
• Understand how our benefits can support you at

Apply now… we’re over 9,000 perspectives in Australia and we’re ready to welcome yours.

or +61 3 8650 7788 (option 2). Anything you tell us will be kept completely confidential.

Our preferred applicant will be required to undertake employment screening by EY or our external third-party provider.