JPMorgan WKO GCB Client Office Production Team Lead 

Poland, Masovian Voivodeship, Warsaw 

19945057

As a WKO Client Office Production Team Lead you will be working with the Global Corporate Bank (GCB) Middle Office team and you will manage expectations on turnaround timeframes and provide appropriate updates on the progress of the onboarding. You will be working in an analytical and dynamic environment, so you should have the ability to evaluate complex documents in order to ensure regulatory requirements are met. We expect you to have proven experience of producing high quality work. You should be able to demonstrate; excellence, diversity, quality, respect and inclusivity and be able to self-motivate as well as work collaboratively within the wider team.Job responsibilities

• Completes requests for new Client and incremental onboardings for the CIB Front Office, prioritises active requests, provides status updates of key onboardings
• Builds and develops strong partnerships, identifies challenges and eliminate roadblocks with all internal partners
• Organizes the book of work for the team and working with business stakeholders to prioritise accordingly
• Ensures all information to and from our Clients is accurate, complete and compliant with AML, Local and Corporate Due Diligence requirements
• Coordinates case prioritization, capacity planning, and assignment with our Global KYC Middle Office teams
• Stays up to date of any changes to processes and procedures, regulatory change and ensures impacts are identified for in-progress requests
• Manages personal workload and priorities ensuring timely escalation of key risks/issues to management
• Identifies and executes process improvements, provides guidance and support on key process and technology initiatives to the business

Required qualifications, capabilities, and skills

• Strong written and oral communication skills
• Experience onboarding different customer types
• Experience in training new team members with processes and systems
• Experience leading a team
• Resilient interpersonal skills, ability to partner with internal stakeholders
• Client focused whist maintaining a strong controls mind-set
• Proactive and flexible approach to personal workload and wider team targets
• Effective at managing time appropriately and organising workload for maximum productivity
• Working knowledge of KYC/Compliance/AML standards
• Sound understanding of the Financial industry
• Proven experience as an subject matter expert