Red hat Sales Operations Analyst 

United States, North Carolina, Raleigh 

198574742

What you will do:

• Collaborate with business leaders to understand new information and requirements

• Develop and maintain new reporting system capabilities

• Manage extraction, data cleansing, analysis, and ongoing validation of large volumes of historical customer data

• Develop and maintain metrics to support process tracking and decision making

• Identify and track consulting services KPIs

• Manage the Learning Portal, a learning management system (LMS) for data entry, including facility information and student details

• Manage training admin related queries via phone, chat, and emails

• Handle escalations for learners, trainers, and other stakeholders

• Manage, maintain, and take initiative for improvement of learning and development related processes, automation systems, and repositories

• Schedule and coordinate all classroom training with trainers, schedule location, date and time, materials, and attendance

• Manage Training Feedback forms of each training batch and send out reports

• Maintain training records, perform analysis, and prepare improvement plans; assess training effectiveness

• Monitor the progress of training to ensure that the training objectives are being achieved

• Uncover improvement gaps with performance shortfalls.

What you will bring:

• Bachelor’s degree, preferably in business administration, economics, engineering, computer science, or statistics with 7+ years of experience

• Excellent written and verbal communication skills

• Ability to coordinate with trainers, facilities, students, and other internal departments to ensure smooth coordination of training

• Experience utilizing business tools such as Excel, Google Sheets, Customer Relationship Management Systems

• Solid ability to follow through on tasks and follow ups on time

• Ability to plan training schedules with the delivery manager for future classes

The salary range for this position is $74,900.00 - $119,830.00. Actual offer will be based on your qualifications.

Pay Transparency

● Comprehensive medical, dental, and vision coverage

● Flexible Spending Account - healthcare and dependent care

● Health Savings Account - high deductible medical plan

● Retirement 401(k) with employer match

● Paid time off and holidays

● Paid parental leave plans for all new parents

● Leave benefits including disability, paid family medical leave, and paid military leave