Honeywell Customer Success Manager - Software 

United Kingdom, England 

198558790

Helpingto Transform Buildings to be Safer and More Operationally and Energy Efficient.

KeyResponsibilities

• Manage partner relationships to retain and renew SaaS revenue, focusing on up-selling and maintaining a deep understanding of product features for specific business needs.
• Oversee the entire partner lifecycle, from pre-sales and onboarding to monitoring account usage and addressing churn risks.
• Collaborate with CSM teams to develop documentation for onboarding and training, while providing technical support and feedback to Product and Development teams.
• Continuously improve engagement processes, ensuring value for partners and supporting sales efforts for renewals and lead capture.
• Conduct quarterly account reviews and work with marketing on surveys and case studies to enhance partner relationships and gather feedback.

KeySkills and Qualifications

• Extensive account management experience in a successful software-oriented company, highlighting a strong focus on partner success.
• Proven expertise in managing complex deployment and usage projects, with adaptability in handling both large and small partners.
• Excellent organizational, analytical, and project management skills, along with strong verbal and written communication abilities.
• Ability to listen and coordinate effectively with partners and technical teams to address concerns and find suitable solutions.
• Educational background includes a Bachelor's degree in business or a technical field, or equivalent experience, with a commitment to driving partner success in collaboration with field teams.

OurOffer

• Work for a well-known brand with a continued focus on innovation and growth.
• Join a dynamic team where most leaders are promoted from within
• A culture that fosters inclusion, diversity, and innovation

• JOB ID: HRD260545
• Category: Sales
• Location: St Marks Court,Horsham,WEST SUSSEX,RH12 1BW,United Kingdom
• Exempt