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What you’ll achieve
As a client engineer you will be responsible for managing the client IT infrastructure and environment, you will be involved in troubleshooting complex problems, working on priority incident resolutions and maintaining the client’s IT infrastructure. You will work with multiple resolver groups within the Managed Services teams to ensure incidents are root caused and resolved.
You will:
Troubleshoot highly complex, intricate technical problems to ensure optimal service levels, work on multiple incidents and projects and be the point of escalations.
Consider potential security risks to the customer when delivering services. Support vendor escalations through direct vendor contact
Communicate with cross-functional and inter-department teams including managerial audiences
Perform root cause analysis and contribute to the internal knowledge bases and departmental documentation.
Essential Requirements:
Undergraduate degree with 3-5 years of related professional experience, experience using Service Now to manage incidents, problems, and requests
Exposure to working for large complex organizations on the following skillset:
Identity and Access Management
SQL knowledge, use of SSIS
Intune & SCCM for applications and patching
Tanium Management
M365 Administration
Microsoft Security Center, Defender
Autopilot
PowerShell Scripting
Strong organization and planning skills contribute to the successful delivery of program objectives. Experience with troubleshooting of end user devices / user issues
Ability to document processes and lifecycle management of knowledge base documents. Ability to set task priority and dynamically adjust as the customer requires
Willingness to participate in a customer support 24/7 and On-Call rotation.
Desirable Requirements
Certifications (Microsoft End Point Certification, M365 Certifications, CompTIA Security)
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