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Apple WW Business Operations Analyst Retail Customer Care United States, California, Cupertino 197808283
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Description
- Define, measure and track performance, ensuring end-to-end visibility of metrics, and driving consistency across regions- Engage with stakeholders to define and achieve metric goals
Minimum Qualifications
- 7+ years of professional experience in operations, analytics, management consulting, corporate strategy, or equivalent experience
- 4+ years of proven data analytics experience including strong knowledge across these tools and languages: Excel, Tableau, SQL, and Python
Preferred Qualifications
- Bachelor’s degree in engineering, mathematics, finance, statistics, economics or other quantitative area, Master Degree a plus
- Expertise in advanced analytical techniques and statistical analysis. An affinity to “talking with numbers”; inherent ability to quantify and support conclusions with data.
- Strong work ethic and attention to detail. Ability to balance multiple projects and meet timelines.
- Ability to stay positive in high stress situations and multitask in a dynamic environment.
- Proven problem-solving and cross-functional project work experience
- Contact Center experience is preferred
Pay & Benefits
- At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $133,900 and $201,300, and your base pay will depend on your skills, qualifications, experience, and location.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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