JPMorgan Content Design Senior Associate 

United States, New York, New York 

196381471

As a Content Design Senior Associate in Banking Payments, you will play an important role in shaping customer experiences through content, and building customer confidence across our products and services. Using your expertise in content design principles, you will plan, create and structure product content within a user experience design framework. While collaborating with cross-functional teams to ensure narrative consistency, your influence will extend to product design, architecture and functionality.

As a member of our Banking Payments team, you’ll develop and refine features for our online banking and mobile apps that are used by millions of Chase customers every day. You’ll partner with product, design, research and technology to build human-centered experiences that educate and inspire our consumer banking customers.

Job responsibilities

• Develop and implement content strategies for products and features, ensuring alignment with user experience principles and business objectives
• Collaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audience
• Create content taxonomies to refine content organization and structure, incorporating user feedback and insights for continuous improvement
• Adopt brand voice to produce clear, concise and engaging content that communicates complex concepts effectively to diverse audiences
• Analyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences
• Develop content, help shape design strategy and advocate for the customer in partnership with Experience Design, Research, Product Management and Engineers
• Participate in customer research to understand customer needs and behaviors, validate customer problems, and refine customer-centric solutions
• Fulfill project requirements, including business goals, customer goals, controls, deadlines and quality
• Guide content through content governance and approvals process, and prepare content components for consumption by dev and localization teams
• Present work, articulating the strategy and impact of content decisions to design leadership
• Use and actively contribute to content systems (standards, voice and tone, messaging, and accessibility libraries)

Required qualifications, capabilities, and skills

• 3+ years of experience in content design, or equivalent expertise in editing, and writing - with a focus on digital products and platforms
• Experience in creating content architectures, storytelling, and clear and concise writing
• Demonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly content
• Experience with iterative design techniques, incorporating user feedback and insights for continuous improvement
• Proficient technical literacy in content platforms and understanding their impact on user experience
• Adaptive learner in new financial services products and offerings
• Skills and experience collaborating within design teams (Product Designers, UX Researchers and other Content Designers)
• Thorough knowledge of English language, grammar, spelling, punctuation and usage
• Can self-direct in planning and structuring the work, managing multiple priorities and executing on expected levels of quality
• Portfolio or work samples that demonstrate your skills as a content designer
• Excellent verbal and written communication skills

Preferred qualifications, capabilities, and skills

• Strong portfolio or work samples showing successfully implemented projects that focus on creating unified, human-centered experiences
• Experience working cross-functionally with Product Managers and Software Engineers
• Comfortable and confident when presenting work to cross-functional directors
• Experience designing for finance or banking customers; familiarity with financial terminology
• Familiarity with collaborative UX tools such as Figma